Shipping policy

Thank you for shopping with luxeien. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for important information regarding your order.

📦 Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order has been processed, it will be dispatched and you will receive a confirmation email with tracking details.

Please note that processing times may be extended during peak seasons or high order volumes.

🌍 Shipping Times

We ship worldwide. Estimated delivery times are as follows:

Delivery  are estimates and may vary depending on your location, customs processing, and carrier delays.

💰 Shipping Fees

We offer free standard shipping on all orders.

📍 Order Tracking

Once your order has been shipped, a tracking number will be provided via email within 2–5 business days.

Please allow a few days for tracking information to update in the system.

⚠️ Incorrect Address

It is the customer’s responsibility to ensure that all shipping information is correct at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you notice an error, please contact us immediately before your order is shipped.

📦 Lost, Stolen, or Damaged Packages

We are not liable for lost or stolen packages confirmed to be delivered to the address provided.

If your order arrives damaged, please contact us within 48 hours of delivery with photo evidence, and we will assist you with a replacement or refund.

🌐 Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, or import fees once the package reaches the destination country.

These charges are the responsibility of the customer and are not controlled by us.

❗ Shipping Delays

While we strive to ensure timely delivery, delays may occur due to factors beyond our control, including but not limited to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions
  • High seasonal demand

We appreciate your patience and understanding in such cases.

📩 Contact Us

If you have any questions or concerns regarding your order or shipping, please contact us at:

Email: luxeien121@gmail.com